每日舆情日报 · 20260911

OPay 舆情 · V2

生成 2026-09-11 21:25 (北京时间) · 数据来自真实来源
⚠ 焦点事件: 挤兑恐慌与官方维稳 · 查看焦点
⚠ 焦点事件: 建议收款人致误转风险 · 查看焦点

今日焦点(主编精选)

挤兑恐慌与官方维稳
Nairaland称周日相关新闻后出现恐慌取款并销户,用户劝阻他人勿提款;官方X发文强调历经风雨仍在、#OPayIsOkay,显示信任修复与挤兑舆情仍是管理层首要风险。
来源: Nairaland(1) X(1) · 共2条 · 原文1 · 原文2
建议收款人致误转风险
用户投诉新版建议收款人弹窗干扰操作,容易把钱转到错误收款人,直接触及资金安全与误转责任,要求去掉该设计。
来源: Google Play(1) · 共1条 · 原文1
客服与套餐履约失灵
用户称购买流量套餐被错配、订单待处理多日,投诉无果且所谓24小时客服电话无法接通,暴露客服响应与履约短板,易放大负面口碑。
来源: Google Play(1) · 共1条 · 原文1

执行摘要 · 总述

今日要点
  • Google Play 正面仍占压倒多数,用户密集称赞 网络灵敏、转账免费即时、退款快、最好用最可信赖;负面零星指向 客服不处理(周套餐错发成 2 天包、1GB ₦800 流量待处理 2 天)、建议收款人弹窗易误转,以及 附赠 ₦500 未到账
  • Nairaland 围绕 Hafsat 关停假通知案 出现强硬声量:有人主张 先让她坐两年牢,称周日新闻一出身边人 恐慌取光 OPay 存款并销户,且 olodo 社区百万次转发,反对撤诉。
  • X 上官方侧以 #OPayAt8 / #OPayIsOkay 发声,强调自 2018 年至今仍在、风雨后更强,偏 品牌纪念与安抚
  • 媒体侧本批未见新的 OPay 专属跟进,上一期 Punch / TVC 上的逮捕、游街与 Bashir Ahmad 求情主轴未再升温。
  • App 侧上一期的 无交易每分钟扣 ₦50、长期冻户、₦36,000 / ₦90,000 卡住 本批未再现;取而代之的是 流量套餐错发/待处理误转风险弹窗
判断 今日整体呈现 “产品口碑护城河仍在;关停谣言案从名人求情/扬言停用,转为 Nairaland 上‘恐慌取款+反对撤诉’的硬线舆论;官方以八周年安抚对冲,客服与误转成新的零星负点” 的格局。
较上期演进 与上一期相比,关停谣言案由“道歉后仍被捕+名人求情+扬言停用改投”转为 Nairaland“恐慌取款/反对撤诉”硬线延续无交易印花税、长期冻户、₦36,000/₦90,000 卡住、强制面容 ID 声量降温;客服套餐错发待处理、误转弹窗、附赠 ₦500 未到、#OPayAt8 官方安抚 为新增/升温焦点,而 Google Play“快稳可靠”正面护航仍延续
风险 最值得注意的是 Nairaland 把假通知案与“取光存款销户、百万转发”绑定,并反对撤诉,可能把信任重新钉在 “出事会不会跑、公司会不会心软放人、客服卡住的套餐/赠金能不能限时办结” 三条线上。
建议
  • 重申 业务正常、假通知已查实,明确司法配合边界与对已道歉者的态度,并用可核验表述回应“删帖仍被抓/是否撤诉”质疑,避免被读成冷血或软弱。
  • 针对 Google Play 客服不处理(周套餐错发、1GB ₦800 待处理 2 天)、附赠 ₦500 未到,建议客服与产品当日按工单逐户核查套餐发放与赠金到账,给出可核对的补发/退款时限并书面确认办结。
  • 针对 建议收款人弹窗易误转,建议产品当日复核弹窗逻辑与二次确认,优先降低误转收款人风险,并同步客服话术便于快速拦损。

舆情概况

75
本时段条目
较上期 -44
9
负面
较上期 -20
4
投诉
较上期 -18
投诉类型: 其他2、额度问题1、客服差1

全部评价 / 评论明细(中英对照·可筛选)

来源
全部
Google Play
Nairaland
X
情感
全部
正面
负面
中性
来源时间内容(英文原文 / 中文翻译)
Google Play 版本 8.14.1.485 正面09-10 21:10
you are good
你很好
Anjorin Kehinde Roseline · 查看原文
Google Play 版本 8.3.0.435 正面09-10 21:02
the app is very good. I love its service
这个应用非常好。我喜欢它的服务
Khadijat Olododo · 查看原文
Google Play 版本 8.14.1.485 正面09-10 20:55
Honestly, you guys have been one of the major reasons why my financial transactions have been easier. Thanks 😊
说实话,你们一直是让我金融交易变得更轻松的主要原因之一。谢谢 😊
Onochie Patrick · 查看原文
Google Play 版本 8.16.0.491 正面09-10 20:50
I really like opay base on their very sharp network
我真的很喜欢OPay,因为他们的网络非常灵敏
Abdulfatah Ibrahim · 查看原文
Google Play 正面09-10 20:40
Transactions are very fasy and it doesn't take time in cases of reversing money
交易非常快,退款也不花时间
Agu Mmesoma · 查看原文
Google Play 正面09-10 20:39
good
Zahariyya Muktar · 查看原文
Google Play 正面09-10 20:37
it is such a great app and one of the best banking app I have never seen
这是一个很棒的应用,也是我见过最好的银行应用之一
Abibat Taiye · 查看原文
Google Play 版本 8.14.1.485 正面09-10 20:26
seamless transfers
无缝转账
Nnamnso Essien · 查看原文
Google Play 版本 8.0.3.425 正面09-10 20:26
was very good
非常好
Emmanuel Olufemi · 查看原文
Google Play 版本 8.14.1.485 正面09-10 20:24
best ever
有史以来最好的
Kazeem Momonu · 查看原文
Google Play 版本 8.16.0.491 负面投诉·其他09-10 20:23
where is the 500 naira attached to it
附带的500奈拉在哪里
Olowookere Dolapo · 查看原文
Google Play 正面09-10 20:12
Good
Ayodele Iremide · 查看原文
Google Play 版本 8.0.3.425 正面09-10 20:06
it's cool dealing with opay
和OPay打交道很酷
udofia iniobong · 查看原文
Google Play 版本 8.16.0.491 正面09-10 20:04
awesome
太棒了
Akinwunmi Ajakaiye · 查看原文
Google Play 版本 8.14.1.485 正面09-10 19:57
fast, reliable and exceptional 👍
快速、可靠且出色 👍
Adejoh Enemona · 查看原文
Google Play 版本 8.16.0.491 正面09-10 19:53
Good
Abbaboss01 · 查看原文
Google Play 版本 8.14.1.485 正面09-10 19:51
opay is the best.i love opay 🥰🥰😘😘😘
OPay是最好的。我爱OPay 🥰🥰😘😘😘
Abigail Habila · 查看原文
Google Play 正面09-10 19:50
useful
有用
Sadiya Sukairijo Amana · 查看原文
Google Play 版本 8.14.1.485 正面09-10 19:38
the best
最好的
adeniyi sodiq · 查看原文
Google Play 版本 8.14.1.485 正面09-10 19:35
good and nice
又好又棒
Felix Oluwadamilare · 查看原文
Google Play 版本 8.14.1.485 负面投诉·客服差09-10 19:18
Opay is fantastic but there customer care is problematic, there was one time that I bought data of 500mb weekly and they gave me 2 days plan of 500mb, and now I bought a data of 1gb ₦800 and it been pending for 2 days now. and I reported the issues nothing was done, I even found out that there is a customer care number which was said to be 24hrs, and I called the no. but was told we are not permit
OPay很棒,但他们的客服有问题,有一次我买了500MB的周套餐,他们却给了我2天的500MB套餐,现在我买了1GB ₦800的流量,已经待处理2天了。我报告了这些问题却没有任何处理,我甚至发现有一个据说是24小时的客服电话,我打过去却被告知我们不被允许
Rejoice Olaoye · 查看原文
Google Play 正面09-10 19:17
great !
太棒了!
Stevens Tokunbo · 查看原文
Google Play 版本 8.14.1.485 正面09-10 19:17
i use this one application for 5 years ii enjoying using it
我用这个应用已经5年了,一直很享受使用它
ABDULLAHI GADAM · 查看原文
Google Play 版本 8.14.1.485 正面09-10 19:16
excellent smooth seamless transactions
出色、流畅、无缝的交易
FLOURISH ONYINYE INVESTMENTS LTD · 查看原文
Google Play 正面09-10 19:12
Amazing Banking App 😊
超赞的银行应用 😊
Tunner · 查看原文
Google Play 版本 8.9.0.465 正面09-10 19:09
Opay is smooth
OPay很流畅
ASHEAZI BOKAH · 查看原文
Google Play 正面09-10 19:02
best app I have ever used
我用过的最好的应用
Saviour Ochui · 查看原文
Google Play 版本 8.12.1.474 负面投诉·额度问题09-10 18:57
I want to upgrade my account
我想升级我的账户
Omar S Ahmad · 查看原文
Google Play 版本 8.16.0.491 正面09-10 18:55
great 👌🥰
太棒了 👌🥰
Joy Ogbeta · 查看原文
Google Play 版本 8.14.1.485 正面09-10 18:52
fantastic
太棒了
Mark d mark · 查看原文
Google Play 版本 8.16.0.491 正面09-10 18:52
fast and reliable
快速可靠
Abdullahi · 查看原文
Google Play 版本 8.16.0.491 中性09-10 18:38
7 saw
看到了7
Anthony Temietan · 查看原文
Google Play 版本 8.16.0.491 正面09-10 18:26
so convenience and very easy to use
非常方便,而且很容易使用
Livingstone Jasper · 查看原文
Google Play 版本 8.13.5.482 正面09-10 18:23
wonderful
太棒了
Dada Lydia Olajumoke · 查看原文
Google Play 版本 8.12.1.474 正面09-10 18:18
excellent
非常好
Anthonia Ekele · 查看原文
Google Play 正面09-10 18:16
I'm in love with opay
我爱上了OPay
Peter Franklin (KVNG FRANKITO) · 查看原文
Google Play 版本 8.12.1.474 正面09-10 18:15
best of the best.
最好中的最好。
Ibedmore ib Akpan · 查看原文
Google Play 版本 8.9.0.465 正面09-10 18:05
good
Amanda Julie · 查看原文
Google Play 版本 8.14.1.485 正面09-10 18:04
Good
Abidemi Anuoluwapo · 查看原文
Google Play 版本 8.13.5.482 正面09-10 17:47
awesome
太棒了
Onwu Godwin · 查看原文
Google Play 版本 8.16.0.491 正面09-10 17:37
This wallet app is the best I've known so far. But I think it will be better if you also work on creating a dollar wallet. Just suggesting. 😁😁
这是我目前用过最好的钱包应用。不过我觉得如果你们再做个美元钱包会更好。只是建议。😁😁
Samuel Edache · 查看原文
Google Play 版本 8.14.1.485 正面09-10 17:37
Excellent
非常好
Destiny Usoro · 查看原文
Google Play 版本 8.16.0.491 正面09-10 17:30
the best of all
所有里面最好的
Danjuma Mohammed Idakwo · 查看原文
Google Play 版本 8.16.0.491 正面09-10 17:29
Awesome!🚀 Include options for receiving and transfer of funds in €,£, $ and you'll be Golden. Just make sure it's well monitored and secure.
太棒了!🚀 如果加上欧元、英镑、美元的收款和转账选项,你们就完美了。一定要确保监管到位、安全可靠。
Jonathan · 查看原文
Google Play 版本 8.14.1.485 正面09-10 17:22
opay is reliable and dependable when it comes to banking
在银行业务方面,Opay可靠又值得信赖
Olakunle Olalekan · 查看原文
Google Play 版本 8.16.0.491 负面投诉·其他09-10 17:22
The latest version is so confusing. I literally have to look for several interfaces. Please remove the so called suggested beneficiary pop-ups. one can mistakenly transfer funds to an unintended recipient because of the pop-ups.
最新版本太令人困惑了。我真的得到处找好几个界面。请去掉所谓的建议收款人弹窗。因为这些弹窗,很容易误把钱转到错误的收款人。
Peterclaver Udechukwu · 查看原文
Google Play 版本 8.14.1.485 正面09-10 17:15
Very good and fast.
非常好而且很快。
ALIU OLASUNKANMI · 查看原文
Google Play 版本 8.15.4.490 正面09-10 17:06
opay is the best
OPay是最好的
Adebayo Adejare Tunde · 查看原文
Google Play 版本 8.12.1.474 正面09-10 17:02
very supportive
非常支持
Grace Eyo · 查看原文
Google Play 正面09-10 16:59
opay is okay
Opay还可以
Joseph Peace · 查看原文
Google Play 版本 8.16.0.491 正面09-10 16:48
Very enjoying & reliable. Best app ever trusted
非常好用又可靠。最值得信赖的应用
Mryas2000 · 查看原文
Google Play 版本 8.14.1.485 正面09-10 16:42
it was very fast and easy to refund
退款非常快而且简单
ibrahim A Abdul · 查看原文
Google Play 版本 8.14.1.485 正面09-10 16:37
top notch!!
一流!!
Lucky Ojumah · 查看原文
Google Play 版本 8.14.1.485 正面09-10 16:32
Opay has been solid for me. Transfers between Opay users are free, the app is fast, and bill payments/airtime are instant. I like the ₦9,999 button to avoid the ₦50 stamp duty on big transfers. POS rates are also fair and cashback promos help. Only thing to watch is the ₦50 govt levy on ₦10,000+ transfers, but that’s on all fintechs, not just Opay. Overall great service.
Opay对我来说一直很靠谱。Opay用户之间转账免费,应用很快,账单支付和话费充值都是即时的。我喜欢₦9,999那个按钮,可以避免大额转账时的₦50印花税。POS费率也合理,返现活动也有帮助。唯一要注意的是₦10,000以上转账的₦50政府税费,不过这是所有金融科技公司都有的,不只是Opay。总体服务很好。
Emmanuel Olakunle · 查看原文
Google Play 版本 7.39.4.383 中性09-10 16:32
musa,shamsyia
Musa Soliat · 查看原文
Google Play 版本 8.12.1.474 正面09-10 16:30
woow
Adejare Akanji · 查看原文
Google Play 正面09-10 16:22
Opay is the best.
Opay是最好的。
Orji Favour Toochukwu · 查看原文
Google Play 版本 8.4.2.441 正面09-10 16:22
every is good
一切都很好
Michael Daniel · 查看原文
Google Play 版本 8.14.1.485 正面09-10 16:21
very good
非常好
shola Aromire · 查看原文
Google Play 版本 7.16.1.255 正面09-10 16:16
good, prompt and reliable services
服务好、迅速且可靠
Kola Tony · 查看原文
Nairaland 检索·未核实 负面09-11
Let her do two years first, like do you know how many people withdraw all their Opay savings and closed their accounts in panic, plus the millions of reshares from olodo community... Opay should not drop that case against her, because it took me more stress to convinced people around not to withdraw their monies when the news broke out on Sunday.
先让她坐两年牢吧,你知道有多少人恐慌地取出了全部Opay存款并销户吗,再加上olodo社区上百万次的转发……Opay不应该撤诉,因为周日那条新闻爆出时,我费了好大劲才说服身边的人不要把钱取出来。
X 正面09-11 17:19
We’ve heard a lot. We’ve weathered the storms. And we’re still here. 💚 From 2018 to now, we’ve only grown stronger. But before we show you what’s next, let’s take a look at just how far we’ve come. Stay with us! #OPayAt8 #OPayIsOkay https://t.co/CdgNfXcRfw
我们听过很多声音。我们经历过风雨。而我们依然在这里。💚 从 2018 年到现在,我们只变得更强大。但在展示下一步之前,先来看看我们走过了多远。请继续关注我们!#OPayAt8 #OPayIsOkay
@OPay_NG · 查看原文

行动建议 / 下一步

  1. 客服 / 风控优先跟进投诉高发类型: 其他(2)、额度问题(1)、客服差(1)。
  2. 负面集中在: Google Play(4)、Nairametrics(2)、punchng.com(1), 建议针对性排查与回应。
  3. Nairaland / 全网中『账户冻结、提现失败、诈骗预警』类帖建议逐条点开核实并跟进。

OPay 相关新闻 / 资讯(全网 · 近12小时)

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媒体来源时间(北京)标题 / 要点(中英对照)
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Nairametrics09-11 18:46
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Technext · 查看原文
Techpoint09-11 15:00
Zambian fintech Zoyk gets BCC approval to take Zoykpay into DRC
On Techpoint Digest, we discuss Zambia's Zoyk receiving DRC payments approval, Lesaka profits increasing ahead of the Bank Zero deal, Ghana pushing to meet the 5G deadline, and X changing how creators get paid.
Techpoint · 查看原文
punchng.comFri, 11 Sep 2026
Nigeria has commenced local production of next-generation dual-active ingredient insecticide-treated mosquito nets as part of efforts to strengthen malaria prevention and domestic manufacturing of essential health products. The new facility, Health Textiles Nigeria FZE, wholly owned by Vestergaard Sàrl, is the first in Nigeria to manufacture dual-active ingredient insecticide-treated nets, accordi
punchng.com · 查看原文
punchng.comThu, 10 Sep 2026
The House of Representatives Committee on Steel Development has commenced a preliminary investigation into the sub-lease and operation agreement between the National Iron Ore Mining Company and Premium Steel and Mines Limited. The probe followed a petition by a civil society organisation, Public Accountability & Transparency International, dated August 20, 2026, raising concerns over the agreement
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premiumtimesng.cFri, 11 Sep 2026
Nigeria has commenced local production of insecticide-treated mosquito nets as part of efforts to strengthen malaria prevention and reduce reliance on imported health products. ### Join the Premium Times WhatsApp Community For Quick Access To News and Happenings Around You. The new facility, Health Textiles Nigeria FZE, is the first in the country to manufacture dual-active ingredient insecticide-
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