每日舆情日报 · 20260906

OPay 舆情 · V2

生成 2026-09-06 21:25 (北京时间) · 数据来自真实来源
⚠ 焦点事件: 贷款利率被指过高敲诈 · 查看焦点

今日焦点(主编精选)

贷款利率被指过高敲诈
用户痛批OPay贷款利息过高,称利息超过借款一半、体验“像黑帮敲诈”,并表示利率合理才会继续使用。
来源: Google Play(1) · 共1条 · 原文1
应用卡顿与机型不兼容
有用户称自八月起应用打开极慢甚至近半小时才能加载;另有人反馈手机已不再兼容OPay,直接影响正常使用。
来源: Google Play(2) · 共2条 · 原文1 · 原文2
人脸登录与摄像头受阻
用户因每次打开都要人脸验证扣星,另有人质疑应用在屏蔽摄像头,生物识别登录摩擦上升。
来源: Google Play(2) · 共2条 · 原文1 · 原文2
客服不力与账户求助焦虑
有用户点名客服Hamidat T不上心;另有人因缴费提醒过多并担心账户出问题无人可帮,要求改进售后保障。
来源: Google Play(2) · 共2条 · 原文1 · 原文2

执行摘要 · 总述

今日要点
  • Google Play 正面仍占多数,用户密集称赞 转账快、可靠银行业最好/最强金融机构应用无隐藏扣款,并出现“假新闻搞不垮、永远是首选”“改变生活方式”等忠诚表态。
  • 贷款口碑恶化Google Play 有用户指贷款像黑帮/放贷,利息超过所借一半,怒称“小偷企业、公司敲诈”,称这是唯一劝退点。
  • 可用性摩擦升温Google Play 有人报自 八月起打开加载极慢、有时近 30 分钟;另有人指 屏蔽摄像头、手机不再兼容、每次打开强制人脸登录烦人。
  • 客服与催缴摩擦Google Play 点名客服 Hamidat T “非常差、不上心”;另有人嫌 每月缴费提醒过多,并追问账户出问题谁来帮、怕丢账户。
  • App Store 仍以“始终最好、名副其实”等短赞为主;X 仅见官方对用户好评的感谢回复,未见大额资金纠纷热帖。
判断 今日整体呈现 “快稳与‘最好银行应用’忠诚护航仍强,跨行已扣未入账与关停恐慌明显退潮;舆论重心转向贷款高息像敲诈、打开近30分钟卡顿、客服点名失温与摄像头/兼容/人脸登录等体验摩擦” 的格局。
较上期演进 与上一期相比,快稳正面与忠诚护航为延续跨行已扣未入账、客服超48小时失联、关停谣言致 ₦200万 转出恐慌、电费待处理/Airtel打不开/EasyMoni误贷明显降温贷款高息敲诈感、打开近30分钟、摄像头屏蔽/兼容/人脸登录摩擦、客服点名与催缴过密为新增升温点
风险 最值得注意的是 Google Play 上贷款利息超所借一半、被骂黑帮敲诈,叠加 自八月起加载近 30 分钟客服点名 Hamidat T 不上心,可能把回流信任重新钉在 “借得到但还得起吗、此刻打得开吗、找得到人吗” 三条线上。
建议
  • 针对 Google Play 贷款利息超所借一半、被比黑帮敲诈,建议产品与风控当日复核展示利率与还款试算页,对争议高息个案给出可核对账单与限时调解入口,并由公关统一口径说明合法定价与投诉路径。
  • 针对 自八月起打开加载近30分钟、屏蔽摄像头、机型不兼容、强制人脸登录,建议客户端与运维当日排查启动耗时与相机权限链路,对卡顿用户推冷启动优化包,并给人脸登录提供可关闭/降级为密码的选项。
  • 针对 客服 Hamidat T 被点名不上心、缴费提醒过多且担心账户无人管,建议客服负责人当日抽查该坐席工单并限时书面回复;产品收紧提醒频次与一键关闭,对外公布账户异常升级入口与承诺时限。

舆情概况

75
本时段条目
较上期 -14
8
负面
较上期 +8
8
投诉
较上期 +8
投诉类型: 其他6、客服差1、额度问题1

全部评价 / 评论明细(中英对照·可筛选)

来源
全部
Google Play
App Store
X
情感
全部
正面
负面
中性
来源时间内容(英文原文 / 中文翻译)
Google Play 版本 8.10.1.467 正面09-05 21:09
it an amazing APP 😍😍😍
这是一款很棒的应用 😍😍😍
Alanamu Maryam · 查看原文
Google Play 版本 8.11.2.472 正面09-05 21:07
I like this app, so good and well worth having.
我喜欢这个应用,非常好,值得拥有。
Otobong Archibong · 查看原文
Google Play 版本 8.14.1.485 正面09-05 21:01
I love this app it a five star app for me
我爱这个应用,对我来说是五星应用
Emily wilson · 查看原文
Google Play 版本 8.14.1.485 正面09-05 20:55
wonderful
很棒
Miranob · 查看原文
Google Play 版本 8.12.1.474 正面09-05 20:54
Nice app
不错的应用
Chika Nweke · 查看原文
Google Play 版本 8.14.1.485 正面09-05 20:44
Great
很棒
Richard Agbi · 查看原文
Google Play 版本 8.14.1.485 正面09-05 20:35
l love opay so much
我非常喜欢Opay
Chukwudi Chidera · 查看原文
Google Play 版本 8.14.1.485 正面09-05 20:24
perfect
完美
Usen Job · 查看原文
Google Play 版本 8.5.2.451 正面09-05 20:22
nice bank
不错的银行
Wopdem Tituszetgang · 查看原文
Google Play 版本 8.12.1.474 正面09-05 19:58
in short, this is the best microfinance app
简而言之,这是最好的小额金融应用
alawode ayomide · 查看原文
Google Play 版本 8.12.1.474 正面09-05 19:44
opay has saved me from a lot of nonsense transactions, thank you opay
Opay让我免受很多无意义交易的困扰,谢谢Opay
Odumesi Ayomide · 查看原文
Google Play 正面09-05 19:42
Infact, you're beyond banking 👍
事实上,你们超越了银行业务 👍
KAYODE SOTTIN · 查看原文
Google Play 负面投诉·额度问题09-05 19:41
you are not good at me when I'm broke you to know who is send me money opay that is why I gave you one star because you don't always give me money I need money give me money for free Omo Una just deserve faster okay that is all
你对我不好,当我没钱的时候,你知道谁给我打钱,是Opay,所以我给你一星,因为你不总是给我钱,我需要钱,免费给我钱,你们只是需要更快,好吧就这些
Smith Rose · 查看原文
Google Play 版本 8.12.1.474 正面09-05 19:38
beautiful experience
美好的体验
Benedicta Uzoamaka · 查看原文
Google Play 正面09-05 19:24
The best online banking have used so far. The unlimited benefits like cashbacks, daily interest and loan make it a super online banking.
迄今为止用过最好的网上银行。无限的福利如返现、每日利息和贷款,让它成为超级网上银行。
Ayinde Ore · 查看原文
Google Play 版本 8.13.5.482 正面09-05 19:22
like it
喜欢
Gjggt During · 查看原文
Google Play 版本 8.13.5.482 正面09-05 19:03
It's is a best apps for local transfer and has security password without not ur face or pin it can't open
这是本地转账最好的应用之一,有安全密码,没有人脸或密码就打不开
Kazeem Sulaimon adedoyin · 查看原文
Google Play 版本 8.16.0.491 正面09-05 18:56
good
Hunsa Joseph · 查看原文
Google Play 版本 8.2.1.434 正面09-05 18:54
Amazing Opay is the best when it comes to transactions
太棒了,说到交易,Opay是最好的
Okeke Amarachi · 查看原文
Google Play 版本 8.14.1.485 正面09-05 18:20
Is better for me
对我来说更好
Rabiu Abdulrahaman · 查看原文
Google Play 版本 8.13.5.482 正面09-05 17:44
Opay money 💷 na water 💦
Opay的钱 💷 像水一样 💦
Sirajo Umar Muhammad · 查看原文
Google Play 正面09-05 17:42
This app is simply the best I have used, the interface is clean and friendly and the transactions are smooth. Why I am giving a 4 star is because whenever I open the app it asks me to log in with my fave every time. Please change that.
这个应用简直是我用过最好的,界面干净友好,交易流畅。我给四星是因为每次打开应用都要用人脸登录。请改一下。
Kolawole Elizabeth · 查看原文
Google Play 版本 8.14.1.485 正面09-05 17:36
This is pass any wallet acount for world
这胜过世界上任何钱包账户
Shafeeu H maiagogo · 查看原文
Google Play 版本 8.16.0.491 正面09-05 17:16
much Moore ok
好多了还可以
Arawole Oyewale · 查看原文
Google Play 版本 8.12.1.474 正面09-05 17:15
Banking App of all the time
有史以来的银行应用
Tosin Olaitan · 查看原文
Google Play 版本 8.12.1.474 负面投诉·其他09-05 17:09
is about the month alerts payment is too much please work on it and if i have issue on my account who going to help us on it and how is it going to be solved please we need to get it better your service is very good for transportation and credit but this is the only issue that is bothering me incase because I don't want to lose opay bank account for any issue please help us to work on it thanks so
大概是每月提醒缴费太多了,请处理一下;如果我的账户出了问题,谁来帮我们,又该怎么解决,请务必改进;你们在交通和信贷方面的服务很好,但这是唯一困扰我的问题,因为我不想因为任何问题失去Opay银行账户,请帮我们解决,谢谢
Idayat Abdulsalam · 查看原文
Google Play 正面09-05 17:03
very good and reliable
非常好且可靠
Olamiposi Abioye · 查看原文
Google Play 版本 8.14.1.485 负面投诉·其他09-05 17:01
they are blocking the camera, why
他们在屏蔽摄像头,为什么
ELEVEN PAZ · 查看原文
Google Play 版本 8.3.0.435 正面09-05 16:58
It's been a good experience like the transfer, recharge and many more transactions
体验很好,比如转账、充值以及更多交易
Ayuba Maji · 查看原文
Google Play 版本 8.12.1.474 正面09-05 16:34
very very good always
一直非常非常好
Oluwashindara Omoh · 查看原文
Google Play 版本 8.14.1.485 正面09-05 16:32
very reliable and no unnecessary debits of hidden charges, and transactions are very fast
非常可靠,没有不必要的扣款或隐藏费用,而且交易非常快
Confidence Ezeigbo · 查看原文
Google Play 版本 8.14.1.485 中性09-05 16:32
transfer money to bank
向银行转账
Friday Okarie · 查看原文
Google Play 版本 8.14.1.485 正面09-05 16:27
Fast, efficient and reliable. Opay is the best there is.
快速、高效、可靠。Opay是最好的。
Adaugo Ndubisi · 查看原文
Google Play 版本 8.14.1.485 正面09-05 16:00
your are the best
你们是最好的
Omitola Rokeeb · 查看原文
Google Play 版本 8.14.1.485 中性09-05 15:58
it. send money faster if you have data
如果你有流量,汇款更快
Bunmi Olatunji · 查看原文
Google Play 版本 8.16.0.491 正面09-05 15:53
opay is the best app,I am giving you 5 ⭐⭐⭐⭐ ⭐
Opay是最好的应用,我给你5星 ⭐⭐⭐⭐ ⭐
Hamidat Abdulrahaman · 查看原文
Google Play 版本 8.5.2.451 负面投诉·其他09-05 15:48
My phone is no longer compatible with opay app anymore. Do something about it
我的手机已经不再兼容Opay应用了。请想办法解决
Ahmed Abiola M · 查看原文
Google Play 版本 8.14.1.485 负面投诉·其他09-05 15:46
why does it take so long for your app to open now ? this started from the month of August,it takes a while before it can load even sometimes like 30 minutes,pls do a correction where it's needed..
为什么你们的应用现在打开要这么久?从八月开始就这样,加载要等很久,有时甚至要差不多30分钟,请在需要的地方修正一下。
Sunday S J Isah · 查看原文
Google Play 版本 8.9.0.465 正面09-05 15:32
very good and excellent
非常好,很出色
Abubakar Ado · 查看原文
Google Play 正面09-05 15:31
I love this app, it's the best!
我爱这个应用,它是最好的!
Joseph Okenwa · 查看原文
Google Play 版本 8.14.1.485 负面投诉·客服差09-05 15:05
very bad customer service especially that Hamidat T you guys should work on Ur customers care because they are not carrying
客服非常差,尤其是那个 Hamidat T,你们应该好好整顿客服,因为他们根本不上心
Emah Esther · 查看原文
Google Play 正面09-05 15:04
Fast and reliable
快速又可靠
Good luck Simon · 查看原文
Google Play 版本 8.7.0.454 负面投诉·其他09-05 14:59
Every experience I had with the app has been amazing but the part of the loan paints you like a mob, it is not better than a money lender. The interest is more than half of what I borrowed that's nothing but a thief enterprise and a corporate extortion. pls, do something about it, that is the only issue I have, if the interest rate is favourable there will be more people engaging it.
我用这个应用的每次体验都很棒,但贷款那部分让人感觉像黑帮,不比放贷的好多少。利息比我借的一半还多,简直就是小偷企业和公司敲诈。请处理一下,这是我唯一的问题;如果利率合适,会有更多人使用。
Victor Olorunsola · 查看原文
Google Play 正面09-05 14:45
it's more than a bank, it's a life style that change our world
它不只是一家银行,更是一种改变我们世界的生活方式
Emmanuel Bassey Inyang · 查看原文
Google Play 版本 8.13.3.479 正面09-05 14:24
I'm so glad to see that it's just amazing wonderfully positive to anyone else
我很高兴看到它真的很棒,对任何人都非常正面积极
Umar Muhammed · 查看原文
Google Play 版本 8.12.1.474 正面09-05 14:16
fast and reliable
快速又可靠
Kareem Mobolaji · 查看原文
Google Play 正面09-05 14:16
excellent
出色
Kenny Aworinde · 查看原文
Google Play 版本 8.14.1.485 正面09-05 14:01
good
Martins Egbuka · 查看原文
Google Play 版本 8.14.1.485 正面09-05 13:22
very perfect
非常完美
Emmanuel Chigozie · 查看原文
Google Play 正面09-05 13:21
nice
不错
Cherish Ogaga · 查看原文
Google Play 版本 8.14.1.485 负面投诉·其他09-05 13:02
since I'm using this app they never give me money bonus 😒even card I'm never collect
自从用这个应用以来,他们从没给我发过奖金😒连卡我也从没领到过
Akintayo Joseph olumide · 查看原文
Google Play 正面09-05 12:42
lovely service
服务很棒
Hazzan Adeola (H Intiative) · 查看原文
Google Play 版本 8.14.1.485 正面09-05 11:24
they are the best in banking sector
他们是银行业最好的
Nwabuko Richard · 查看原文
Google Play 版本 8.2.1.434 正面09-05 11:24
op
超强
Isa Ahamad · 查看原文
Google Play 正面09-05 11:20
good app
好用的应用
A Google user · 查看原文
Google Play 版本 8.13.5.482 中性09-05 11:17
Home
首页
EMMA God's time · 查看原文
Google Play 版本 8.11.2.472 正面09-05 10:41
This is the best financial institution app. I have used it for many years now and have never had issues with my login, transactions, or anything NEVER. You people are the best 👌 👍 😍 🥰 ☺️ 💖. Keep it up. Nobody can ever pull this institution down with their fake news, NEVER.
这是最好的金融机构应用。我已经用了很多年,登录、交易等从来没有任何问题,从来没有。你们是最棒的👌 👍 😍 🥰 ☺️ 💖。继续保持。没有人能用假新闻搞垮这家机构,永远不会。
Favour Okafor · 查看原文
Google Play 版本 7.43.1.413 正面09-05 09:49
great 👍
很棒 👍
Deborah Sule manga · 查看原文
Google Play 版本 8.14.1.485 正面09-05 09:36
excellent
出色
Edionwe Nota Waldy · 查看原文
Google Play 版本 8.6.0.453 中性09-04 23:19
a Rd ssre
Ibrahim Muhammad isyaku · 查看原文
App Store 版本 8.15.1 正面09-04 22:43
Great app
很棒的应用
Worldbest@AE7 · 查看原文
App Store 版本 8.15.1 正面09-04 21:30
Always the best
始终是最好的
Cliff chi 099 · 查看原文
App Store 版本 8.15.1 正面09-04 18:20
They are what they say they are🫶🏾🤙🏾
他们名副其实🫶🏾🤙🏾
Bigwillz600 · 查看原文
X 正面09-06 20:59
@ChiBaby106 @_Somtochi Hi @_Somtochi. We’re glad to hear you’re having a great experience with our product and services🤩. We’ll continue working hard to serve you even better! Thank you for choosing OPay. D.T
嗨 @_Somtochi。很高兴听到你对我们的产品和服务体验很好。我们将继续努力,为你提供更好的服务!感谢选择 OPay。
@OPay_NG · 查看原文
X 正面09-06 19:48
@_Somtochi Hello, @_Somtochi. We appreciate your acknowledgment and letting us be of service to you. You remain our top priority. 👌. Thank you for choosing OPay. D.T
你好,@_Somtochi。感谢你的认可,并让我们为你服务。你始终是我们的首要任务。感谢选择 OPay。
@OPay_NG · 查看原文

行动建议 / 下一步

  1. 客服 / 风控优先跟进投诉高发类型: 其他(6)、客服差(1)、额度问题(1)。
  2. 负面集中在: Google Play(8), 建议针对性排查与回应。
  3. Nairaland / 全网中『账户冻结、提现失败、诈骗预警』类帖建议逐条点开核实并跟进。

OPay 相关新闻 / 资讯(全网 · 近12小时)

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Nairametrics09-06 15:07
South-South property prices soar as $1 billion port upgrade fuels land rush
<p>Following the launch of the federal government’s $1 billion Port Modernization Programme, which promises to impact mostly Nigeria’s</p> <p>The post <a href="https://nairametrics.com/2026/09/06/south-south-property-prices-soar-as-1-billion-port-upgrade-fuels-land-rush/">South-South property prices soar as $1 billion port upgrade fuels land rush</a> appeared first on <a href="https://nairametrics
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Nairametrics09-06 15:04
Where will Wema Bank stock be in one year?
<p>Wema Bank has become a much bigger and more profitable bank in the past few years, while its shares have rallied sharply.</p> <p>The post <a href="https://nairametrics.com/2026/09/06/where-will-wema-bank-stock-be-in-one-year/">Where will Wema Bank stock be in one year?</a> appeared first on <a href="https://nairametrics.com">Nairametrics</a>.</p>
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Nairametrics09-06 13:58
Anambra gives landowners December 31 deadline to recertify C of Os
<p>Anambra State has given landowners until December 31, 2026, to recertify their old Certificates of Occupancy (C of Os) or risk losing access...</p> <p>The post <a href="https://nairametrics.com/2026/09/06/anambra-gives-landowners-december-31-deadline-to-recertify-c-of-os/">Anambra gives landowners December 31 deadline to recertify C of Os</a> appeared first on <a href="https://nairametrics.com"
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Nairametrics09-06 11:17
Sunbeth Global Concepts redeems ₦25.1bn CP, demonstrating strong liquidity, investor confidence
<p>Sunbeth Global Concepts Limited, a leading agro-commodities sourcing and trading company, has announced the successful and timely redemption of its &#8358;25.1 billion Series 1 Commercial Paper (CP) issued under its &#8358;200 billion Commercial Paper Programme.The redemption, completed on the notes&#8217; maturity date of 4 September 2026, underscores the Company&#8217;s financial discipline,
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nairametrics.comSun, 06 Sep 2026
WhatsApp Channel Follow Nairametrics › Telegram Channel Follow Nairametrics ### Leave a Reply Cancel reply ## Related Stories Best performing Nigerian stocks for the week ended September 4, 2026'/%3E%3C/svg%3E) Best performing Nigerian stocks for the week ended September 4, 2026 Kelechi Mgboji Top 10 airlines in Africa by seat capacity in September 2026'/%3E%3C/svg%3E) Top 10 airlin
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nairametrics.comSun, 06 Sep 2026
Africa’s stock exchanges have grown into a roughly $2 trillion market, bringing together more than 1,100 listed companies across the... Africa’s stock exchanges have grown into a roughly $2 trillion market, bringing together more than 1,100 listed companies across the continent’s capital markets, according to the African Securities Exchanges Association (ASEA). South Africa remains the continent’s
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数据来源与口径

口径 全部为真实采集数据、按指纹去重(48h); 面向管理层只呈现真实平台/媒体名。未过核实的线索标注『疑似』并附链接供人工核对; 接不通的信源如实记为缺口(见运维报告), 绝不编造顶替。
本时段数据来源(条数)
Google Play(60)、Nairametrics(8)、App Store(3)、nairametrics.com(2)、X(2)
时间范围: X官微/全网用户舆情/相关新闻: 绝对时段(北京时间 21:00→次日09:00 或 09:00→21:00, 前开后闭, 边界不重不漏); 官方社媒帖(FB/IG/TikTok/YT)及应用商店评论: 近3日(官方发帖不频繁, 帖作评论上下文) · 样本量: 共 75 条 · 全部时间均为北京时间